Refund Policy
English edition · Updated November 3, 2026
If you have trouble using a photo you purchased, contact us with your order number. We review requests under the criteria below.
Eligible refunds and amounts
Duplicate charges for the same order are refunded in full. If a service error prevents delivery of a clear finished photo after payment, we refund the amount actually paid. If file corruption, significant facial distortion or an incorrect selected output size makes the photo difficult to use, we offer replacement or a refund after review. If you decline replacement or the issue cannot be resolved, we refund the amount actually paid. If an official receiving authority says the photo cannot be used, request a refund within 30 days of payment with evidence of the rejection reason. This includes rejection because the photo was AI-created.
How to request a refund
Use Payment & refund support on the delivery screen or email morrowstudio01@gmail.com. Include your order number, payment date and reason. If you cannot find the order number, provide a receipt or other transaction identifier. For result issues or official rejection, attach the relevant screenshot or notice. Hide national ID numbers, full card numbers and other people’s information. We ask only for the minimum additional information needed. You may email a refund request after the 24-hour photo access period or deletion. Keep your downloaded files and rejection notice for review.
Review time and payment method
Within three business days of receiving a request, we provide a review result or explain what further verification is needed. Eligible refunds are requested through the original payment method; any legally required refund deadline takes priority. The time to receive funds or restore a card limit depends on the payment provider. Submitting a request does not immediately cancel payment. After a full refund, clear-photo access and retouching for that order end.
Change of mind and statutory rights
Under the applicable Korean e-commerce rules, the ordinary withdrawal period is seven days from receipt of the contract details, or from the start of supply if later, subject to the law’s specific conditions. Starting digital-content delivery restricts withdrawal only when the legal requirements for that restriction are met. We do not categorically refuse refunds merely because a file was downloaded. If delivery differs from advertising or the contract, withdrawal may be available within three months of supply or 30 days from learning, or reasonably being able to learn, of the discrepancy. Statutory rights are not limited by this policy’s 30-day criterion or photo retention period. You do not have to use retouches before requesting a refund.
Before official submission
A refund policy for rejected photos is not an approval guarantee. Passports and other documents may restrict AI-edited photos. Check the authority’s current rules. If you chose a size different from the recipient’s requirement, we review the transaction and available changes.